Privacy Policy

The short version

We are a small Christian media ministry. We keep this simple because our setup is simple:

• We don't sell your information, ever.
• We don't run ads or tracking cookies, and there are no accounts anywhere — nothing to log into, so nothing to build a profile on.
• Our apps count a few anonymous actions — how many people shared something, and which sites listeners arrive from. Those are counts, not people: no device identifier, no profile, nothing that could say who did what. See Section 5.
• Written prayers sent from our apps are public, and we say so before you send. Phone voice mails and website messages are private unless you choose otherwise. See Section 4.
• We never see your card details. Giving in the apps goes through Apple or Google; giving on this website goes through our payment processor.

The rest of this page explains the details. If anything here is unclear, just ask us: support@UncommonChristianNetwork.com.

1. Who we are

Uncommon Christian Network, LLC ("we," "us," or "our") is a limited liability company based in Dayton, Montgomery County, Ohio. This policy covers our website, our mobile apps (iOS and Android), our prayer and message line at (747) 4-PRAYER, and our support payments.

By using our website or our message line, you agree to what's described here.

2. What we collect

Only in these ways, and each one starts with something you chose to do.

If you leave a voice mail or send a text to our prayer line, we have your recording or message, your phone number, and the time you sent it. Section 4 covers this in detail — it's the most important part of this policy.

If you send a prayer from our apps or the website, we have your message, your email address, and your name if you gave one. In the apps an email address is required, because a prayer we may read on air has to be one we can reach you about.

If you use a contact or support form, we have the name, email address, and message you typed. It goes to our inbox. Support enquiries go to a different address from prayer requests, and are never read on air.

If you make a payment, we never receive, see, or store your card number, security code, or bank login. In our apps, giving is handled by Apple or Google under their own terms and privacy policies, and we are told only that a purchase happened. On this website, our payment processor handles the card and we receive confirmation details — the amount, whether it succeeded, and the last four digits.

When you visit the site, our web host keeps standard server logs, which include your IP address, browser type, and which pages you loaded. This is automatic and normal for any website. We don't use it to build a profile of you.

If you use our mobile apps, they are built to collect as little as possible. There are no accounts and no logins. The microphone is asked for only when you choose to record, and a recording stays on your phone until you approve and send it. The personal information an app sends us is what you type or record and then send: a prayer, a voice message, a support enquiry.

Your email address, kept on your own phone. So you don't type it every time, the apps remember the address you last used, on the device. That is storage on your phone, not a copy on our servers — it reaches us only on a message you chose to send, and clearing the app's data removes it.

Counts of what happens, not who did it. See Section 5. This is the one thing that changed most recently, so it has a section of its own.

Listening figures. Our radio server counts how many people are listening at a time, the way any broadcaster does. We use the totals to know when the station is being listened to; we don't use them to identify anybody.

3. What we don't do

It's worth being specific, because a lot of websites do these things and we don't:

• We don't sell, rent, or trade your information to anyone.
• We don't use Google Analytics or any other third-party analytics service, and nothing we count is shared with an advertising network.
• We don't put an advertising identifier, a device identifier, or a profile in our apps — so we could not follow you between apps or websites even if we wanted to.
• We don't run advertising or advertising trackers.
• We don't have a mailing list, so we won't add you to one.
• We don't set tracking cookies. (See Section 6.)

4. Your messages — private by default, public by choice

This section covers voice mails and texts sent to (747) 4-PRAYER, messages sent through the website, and voice messages recorded in our app. It matters most, so it's the longest.

Nobody is standing by. This is not a live, person-to-person line. Calls aren't answered by a person, texts aren't answered automatically, and messages aren't monitored in real time. We may not be able to reply to every message.

Please don't use this line in an emergency. If you are in crisis or need help right now, call or text 988 (the Suicide & Crisis Lifeline) or call 911.

Calls are recorded. A recorded greeting tells every caller this at the start. If you keep going past the greeting and leave a message, you're agreeing to be recorded. Texts you send are stored the same way. Your mobile carrier's normal message and data rates may apply.

Private by default. Unless you choose otherwise (see the next paragraph), your message is private. Phone voice mails and texts, and website messages left private, are accessible only to authorized members of our team, and we pray over the messages that come in. We don't post private messages to social media, podcasts, radio, or television, and we never sell or trade any message.

When you choose to make a message public. Some of the ways you can reach us let you share your message publicly, and when you do, it is no longer private:

• On the website, the share form is set to private unless you turn on the "Public" switch. Turning it on means you're asking us to be able to share your message.
• Written prayers in our apps are public. There is no private option there any more — the form says so, and a sheet spells out the terms before it will send. If you want something kept between us, call or text the prayer line, which stays private.
• Voice messages recorded in our apps are public. They are meant for the air. When you tap "Approve & send," you are choosing to send a public message.

What "public" means. When you make a message public, you give us permission to use, edit, broadcast, publish, and share it — including on Uncommon Radio and shortwave, our website, podcasts, apps, and social media accounts — and to keep doing so. Once something is public, anyone may share it onward, and where it goes after that is not in our hands or yours. We may lightly edit it (for example, for length or clarity), and we may leave your name off or, if you gave one, mention it. Once something has aired or been published, we can't fully undo that — a broadcast can't be un-broadcast, and others may have already seen, heard, saved, or re-shared it. So please only make a message public if you're comfortable with it being seen and heard by anyone. You must be the person in the recording, or have permission from everyone in it, and you must have the right to share whatever you include. Please don't record over music. A worship track, a song playing in the room, anything with a recording in it — we can't accept or play those, because we don't hold the rights to them. (The legal side of this is covered in our Terms of Service.)

Where messages live, and when they go. Phone voice mails and texts are stored by our telephone service provider; website and app messages come to us by email and are stored in our own systems. We delete messages we no longer need on a regular basis. Deleting removes a message from the systems available to us — but we can't promise a provider doesn't keep copies in its own backups for some period afterward, or where the law requires it. And a message you already made public may still exist wherever it was aired, published, or re-shared.

You must be 18 or older to leave a message. If we learn a message came from someone under 18, we'll delete it.

Want your message gone? Email support@UncommonChristianNetwork.com and we'll delete it from our systems promptly. If you made it public, we'll also stop using it going forward and remove it from places we control — but, as noted above, we can't retrieve something that has already aired or been shared elsewhere.

5. Giving, and the few things we count

Giving in our apps goes through Apple's App Store or Google Play. They take the payment, they hold the card, and they tell us only that a purchase was made — never your card number, and never your name unless you tell us yourself. Their handling of that payment is covered by Apple's privacy policy and Google's.

Giving on this website goes through our payment processor. Your card details go straight to them, on their systems — they never pass through ours. Their checkout loads its own software on our Support page and may set its own cookies there, including for fraud prevention.

What we count. Two things, and both are counts rather than records of a person:

• Where a share went. When you use the share button and pick an app — Messages, Facebook, whatever it is — the app tells us which one you picked. Not what you wrote, not who you sent it to, and not that it was you.
• Where a visit came from. When somebody opens one of our listen links, we record the site that sent them: a search engine, a social network, or nothing at all if they typed it.

Neither carries a device identifier, an account, or a stored IP address. That is a deliberate limit rather than an oversight: we can tell that thirty-one people shared something to Messages last week, and we could not tell you who any of them were, because we never had that to begin with.

6. Cookies

We don't use tracking, advertising, or analytics cookies. The only cookie we set is an essential, short-lived session cookie on our contact form — it's there purely to protect the form from abuse, carries no personal information, and isn't used to follow you around. You may also encounter cookies from our payment processor on the Support page when you're paying (see Section 5). Our apps set no cookies at all. If we ever add non-essential cookies, we'll ask first where the law requires it.

7. Who else sees your information

We don't sell your information. It reaches other companies only in these ways:

• The companies that run our tools. Our web host stores the website, our telephone provider stores voice mails and texts, our email provider stores email, our payment processor handles website payments, and Apple and Google handle payments made inside our apps. They can only use your information to provide those services to us.
• The public, when you asked for that. Anything you sent as public — a written prayer from an app, a voice message, a website message with the switch on — may be broadcast, published, and posted on our social media accounts, and from there anyone may share it onward.
• If the law requires it. For example, a valid subpoena or court order, or to protect someone's safety.
• If the ministry is ever sold or merged, information could transfer as part of that — and we'd seek to keep it protected.

8. How long we keep things

Voice mails and texts: deleted regularly, as described in Section 4. Prayer, contact and support emails, and payment records: kept as long as we need them for our records, accounting, and legal obligations. The counts in Section 5 are kept for about thirty days and then fall off the end; there is nothing personal in them to delete. You can ask us to delete your information at any time, and we will unless the law requires us to keep it.

9. Your choices

Giving is one-time — there is no subscription to cancel and nothing renews on its own. For anything else, email us at support@UncommonChristianNetwork.com to:

• Ask what information we have about you;
• Ask us to correct it;
• Ask us to delete it, including a message you left on our line;

Depending on where you live, you may have additional rights under your local privacy laws. Ask us and we'll help.

10. Children

This site and our message line aren't directed to children under 18, and you must be 18 or older to leave a message or make a payment. We don't knowingly collect information from anyone under 18. If we find out we have, we'll delete it.

11. Security

We take reasonable steps to protect your information, and we rely on established providers for the sensitive parts — the app stores and our payment processor handle every payment, so the details that would matter most never reach us. But no website or storage system is perfectly secure, and we can't guarantee absolute security.

12. Links to other sites

Our site and apps link to places we don't control — podcast platforms, the app stores, our payment processor, and the social networks where a public message may end up. We're not responsible for their privacy practices, so have a look at their policies too.

13. Changes to this policy

If we change this policy, we'll post the new version here with a new effective date. If you keep using our site or line afterward, that means you accept the update.

14. Contact us

Questions, or want your information deleted? We'd rather hear from you than have you wonder. The contact form at the bottom of the Support screen in our apps reaches the same inbox.

Uncommon Christian Network, LLC

Dayton, Montgomery County, Ohio

support@UncommonChristianNetwork.com